Terms & Conditions

  • Can I supply my own food? We would always prefer you to bring your own pet food, this helps ensure your pet has a healthy happy stay.
  • Can we use our own bed / bedding? We strongly encourage owners to bring any bed, bedding or favourite toys during your pets stay with us as the familiarity of the items and smells will help your pet feel more at home.
  • What happens if my pet becoms ill during its stay? All care is taken to prevent your pet from becoming ill, all suites are cleaned regularly and disinfected between the coming and going of different guests. In the unlikely event that your pet becomes ill or other such emergency we will contact you, or any other nominated contacts. Where possible we will take you pet to your local veterinary practitioner, however we also have an excellent local veterinary practice who are available 24 hours a day. All pets are insured with Pet Plan while they are under our care!
  • Is this a secure facility? As well as Kennels, Cattery and Livery this is also our family home so you can rest assured that there is someone on site 24 hours a day. There is also security lighting throughout the grounds along with security cameras.
  • Will my pet be exercised? We currently have 4 secure playareas offering plenty of space and freedom for your pet to burn off lots of energy. This includes an agilty park, ballpools and sandpits all of which are carefully designed to keep your pets happy and entertained. We also have miles of picturesque riverside walks for those pets that prefer the more refined things in life.
  • Does my pet need to have its vaccinations? We have a strict policy that all vaccinations are up to date including any worming, flea and tick treatment. Your pet will only be allowed to stay once we have seen proof of this.
  • How much does it cost? Please refer to our pricing section here!
  • Are you open during Christmas and New Year? Although we are open 365 days a year for our boarding services we are not open for collection or check in Christmas eve, Christmas day, Boxing day, New Years eve or New Years day!